Information We Collect
When you contact us, we collect the information you give us directly. That includes your name, phone number, email address, service address, and details about your water heater leak or repair needs.
Like most websites, we also collect basic technical information automatically. This includes your IP address, browser type, device type, pages you visit on our site, and the date and time of your visit.
How We Use Information
We use your information to respond to your request, schedule your water heater leak service, and keep you updated about your appointment. We also use it to provide accurate pricing and complete the work you asked for.
We may use your contact details to follow up on your service, answer questions, and send occasional service reminders. If you prefer not to receive reminders, just tell us and we will stop.
Cookies and Tracking
Our website uses cookies and similar tools to help the site work properly and to understand how visitors use it. Cookies are small files stored on your device that remember your preferences and improve your browsing experience.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us at (772) 264-9364 for service.
Analytics and Third-Party Tools
We use trusted third-party tools, such as analytics providers and scheduling or communication platforms, to help us understand website traffic and manage service requests. These tools may collect information about your use of our site.
These third parties have their own privacy policies, and we encourage you to review them. We only share the information needed for these tools to perform their functions, and we do not sell your personal information.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers, and only as needed to serve you.
We may also disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In every case, we share only what is necessary.
Data Retention
We keep your personal information for as long as needed to provide services, maintain accurate business records, and meet legal or tax requirements. When information is no longer needed, we securely delete or anonymize it.
If you ask us to delete your information and we are not required to keep it, we will remove it from our active records.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure systems, restricted access, and safe handling of paper and electronic records.
No method of transmission or storage is completely secure, but we work hard to keep your information safe. If you have concerns, contact us and we will address them promptly.
User Rights
You have the right to ask what personal information we hold about you, to request corrections, and to ask us to delete your information where the law allows. You can also opt out of marketing messages at any time.
To make a request, call us at (772) 264-9364 or email us. We will respond within a reasonable timeframe and help you with your request.
Children's Privacy
Our services are for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
If we learn that we have collected information from a child under 13, we will delete it as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally. Your continued use of our website or services after changes are posted means you accept the updated policy.